SERVICE DESCRIPTION

Our collaborators have a great experience in Télécoms. We intervene to provide advice and experience in their definition, the selection and behavior of the change of the telephone structures take into account the various communication possibilities between your company and your customers.

Our services:

  • Develop management diagrams for the deployment of IP telephony.
  • Professional advice, study and definition of needs.
  • Assistance in the deployment of telephony systems Local Model or SaaS model (Software is a Service).
  • Collaboration and services (Skype, Jabber, Micollab).
  • Change management.
  • Organization and quantifiable improvement of the telephone service.
  • Analysis and optimization of the operation of the network.
  • Accompaniment of companies after the switched telephone network.

AREAS OF EXPERIENCE

DIAGNOSIS

We proceed by initiating a complete audit.

  • Telephone equipment, peripherals and networks.
  • Services, management, administration.
  • States of the premises and wiring.

After the audit report, the analysis of your data reveals the diagnosis. The diagnosis answers the questions you have.

  • Should we change everything?
  • What improvements can we make?

TIPS AND PRECONSIDERATIONS

Project management

We systematically implement a management committee whose main objective is the good execution of the work and the fulfillment of commitments.

We integrate in the offers the accompaniment in the change.

Animation of the project committee.

  • Risk management.
  • Budget monitoring.
  • Management of the communication plan.

PRE REQUIREMENTS

The migration of a traditional telephone installation to a ToIP installation requires prerequisites.

  • LAN networks support the ToIP management of the QOS.
  • Secure the network to guarantee the continuity of the activity.
  • Define secondary energy needs.

BEHAVIOR OF CHANGE

We must prepare the convergence of computers and telephony equipment.

ToIP is the quantitative improvement of data networks through the strictest quality rules.

The accompaniment to the users and the use of the new services deployed. The appropriation of the tools by the exploration teams.

  • Presentation of the solution.
  • Prototype.
  • Training, user support.

EXPERIENCE # 1

Management of migration project in ToIP MITEL

The perimeter of this project:

  • 3 Sites in networks.
  • 4000 phone extensions.
  • 5000 SDA numbers

Objectives:

  • Management of different project participants. (Integrators)
  • Interface between the external participants and the technical teams of the clients.
  • Ensure the monitoring of planning and budget.

We assist our client during the POC phase in order to validate that the proposed solution meets the needs.

After the attribution of the business, we ensure the following actions:

  • Functional validation of different solution bricks.
  • Management of different project actors. (Integrators)
  • Interface between the external actors and the technical teams of the clients.
  • Guarantee the respect of the planning and the budget.
  • Validate the proper functioning of the MITEL solution.

EXPERIENCE # 2

Management of migration project in ToIP CISCO

The perimeter of this project:

  • 45 Sites in networks.
  • 4000 phone extensions.
  • 10,000 SDA numbers

Objectives:

  • Management of different project participants. (Integrators)
  • Interface between the external participants and the technical teams of the clients.
  • Ensure the monitoring of planning and budget.

During this project, we assist our clients in the consultation phase. The client decided to conduct a competitive dialogue, we participated in the preparatory meetings.

We assist our client during the POC phase in order to validate that the proposed solution meets the needs.

We put on a showroom to present the new functions contributed by the project.

After the attribution of the business, we ensure the following actions:

  • Definition of the coherence of the numbering plans.
  • Functional validation of different solution bricks.
  • Management of different project actors. (Integrators)
  • Interface between the external actors and the technical teams of the clients.
  • Guarantee the respect of the planning and the budget.
  • Validate the proper functioning of the CISCO solution.
  • Direct the change close to this client’s staff.

BROCHURE

Brochure